Authenticator App for Zendesk
To enhance your Zendesk account security, consider enabling two-factor authentication (2FA). This guide will help you understand how to set up and use Zendesk 2FA effectively. Learn how to enable 2FA for Zendesk, set up your preferred authentication method, and keep your account secure when signing in.
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To setup 2FA for your Zendesk account with our Authenticator App, you need to follow the next steps:
Download FirstOrder Authenticator App
Download and install the Authenticator App from your device's App Store.
In the Zendesk Support agent interface, click your user icon in the upper right and select "View profile".
Click the "Security Settings" tab.
In the "Two-factor Authentication" section, click "Manage".
Click "Set up 2FA".
Click "Next".
Select "Authenticator App" in the "Set up two-factor authentication (2FA)" dialog, then click "Next".
Start the Authenticator App on your device, select the option to add an entry, and point your device's camera at the QR code (the blocky square) on the Zendesk dialog in your browser window.
The app should automatically scan the QR code and generate a passcode. If you have trouble scanning the QR code, you can manually enter the secret key that's provided. Scanning the barcode is a one-time-only step.
Open our Authenticator App, click the + button at the bottom right of the screen, then hold your device near the computer screen to scan the QR code.
After successfully scanning, a 6-digit code will be shown at the bottom of the screen. Please note that this code refreshes every 30 seconds.
Return to the Zendesk webpage, enter the 6-digit code generated by the Authenticator App, and then click "Save".
Remember to click "Save" in the Authenticator App to save your account, or you may lose access to your account!
